Frequently Asked Questions (FAQ)

1. What products do you offer?

We specialize in premium plastic house and kitchenware. Our products include storage solutions, kitchen essentials, and household organization items.

2. Do you ship across Canada?

Yes, we offer shipping across Canada. Shipping rates and delivery times vary based on your location.

3. How long does shipping take?

• Standard shipping: 5-9 business days
• Express shipping: 2-4 business days (extra fees apply)
  You’ll receive a tracking number once your order is shipped.

4. How much does shipping cost?

Shipping fees depend on the order size and destination. You can view the shipping cost at checkout before finalizing your purchase.

5. Do you offer local pickup in Montreal?

Yes! If you’re in Montreal, you can choose local pickup at checkout. We’ll notify you when your order is ready for collection.

6. What is your return and refund policy?

We accept returns within 30 days of purchase if the item is unused, in original packaging, and in resellable condition. To start a return, contact our support team. Refunds will be processed once we receive the returned item.

7. My order arrived damaged. What should I do?

If your item is damaged upon arrival, please contact us within 48 hours with photos of the damage. We’ll arrange a replacement or refund.

8. Can I cancel or modify my order after placing it?

Unfortunately, orders cannot be canceled or modified once placed, as we begin processing them immediately. Please double-check your order details before completing your purchase.

9. Do you offer wholesale pricing?

Yes! If you’re a business looking to buy in bulk, please contact us for wholesale pricing and bulk order discounts.

10. How can I contact customer support?

You can reach us via:

• Email: info@rubiconinc.ca
• Contact Form: Available on our website